Do I need an account to browse?
No. Customers can browse products and categories without signing in. An account may be required for checkout, saved addresses, order history or personalised features.
How do I place an order?
Find a product, choose the quantity, add it to your cart, review your cart, select or add a delivery address, choose an available payment method and confirm the order.
Which payment methods are available?
The checkout page displays payment methods currently enabled by the administrator. Depending on configuration, these can include Paystack, Flutterwave and other supported methods.
How can I track my order?
Sign in and open your Orders area to view order details and the current fulfilment or delivery status.
Can I change my delivery address?
You can manage saved addresses from your account. Once an order is being prepared or delivered, changing its destination may not be possible.
What if an item is unavailable?
A vendor may reject or adjust fulfilment where an item cannot be supplied. If payment was already collected, the applicable refund process will be used.
How do refunds work?
Refund eligibility depends on the order, product and reason. See the Returns & Refunds Policy and use the order/support area to raise an issue.
How do I become a vendor?
Use the Become a Vendor page to submit the required information. Vendor access is subject to review and approval.
How do I become a rider?
Use the Become a Rider page to apply. Rider access is subject to approval and any required verification.
How do I contact support?
Use the public Contact Us page or, after signing in, the support area in your Food Baskket account.