Delivery coverage
Delivery availability depends on the customer address, vendor location and active service areas. If an address cannot currently be served, checkout may restrict delivery to that location.
Delivery fees
Applicable delivery charges are calculated or displayed during checkout before an order is confirmed. Charges can vary by location, order, vendor and delivery conditions.
Delivery estimates
Any delivery time shown is an estimate rather than a guarantee. Vendor preparation, traffic, weather, order volume and rider availability may affect actual arrival time.
Receiving your order
Provide an accurate address and reachable phone number and ensure someone is available to receive the order. Where a delivery code or OTP is used, provide it only when the order is being handed over.
Multiple-vendor orders
Items purchased from different vendors may be prepared, assigned or delivered separately.
Failed delivery
If delivery cannot be completed because the address is incorrect, the recipient cannot be reached or access is unavailable, support may contact you about re-delivery, cancellation or applicable charges.
Damaged or incorrect delivery
Check your order promptly. If an item is materially damaged, incorrect or missing, report the issue through support with relevant details or evidence as soon as reasonably possible.