Delivery handling
Riders must handle packages carefully, maintain reasonable food-safety practices and follow the pickup, transit and delivery workflow shown in the rider system.
Customer privacy
Customer contact and address information is provided only to complete assigned deliveries and must not be used for unrelated purposes.
Delivery confirmation
A delivery should only be marked completed after the order has actually been handed over and any required OTP, code, note or proof-of-delivery step has been completed.
Cash and charges
Where cash collection is authorised, riders must follow the amount and remittance instructions in the platform. Riders must not impose unauthorised charges.
Conduct and safety
Riders should act professionally, obey applicable road and safety rules and report incidents or delivery problems through the available support process.
Account integrity
Fraud, false delivery updates, misuse of customer information or repeated serious service failures may lead to suspension or removal from the platform.