Privacy Policy

PRIVACY POLICY

Effective Date: 11 October 2026

Last Updated: 11 October 2026

1. Introduction

Welcome to Food Baskket Limited

Food Baskket is a grocery shopping and delivery business that provides customers with access to fresh farm produce, meat, seafood, grains, beverages, and other essential food products through our website and mobile application.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, use our mobile application, or purchase products from us.

By using our services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

A. Personal Information

• Full name.
• Telephone number.
• Email address.
• Delivery address.
• Account registration details.

B. Order Information

• Products purchased.
• Order history.
• Order preferences.
• Delivery instructions.
• Transaction references and payment status.

C. Payment Information

Payments may be processed through third-party payment service providers. We may receive transaction references, payment confirmations, and other information necessary to manage your orders.

We do not intend to collect or store your complete payment card details unless this is specifically required and handled through an appropriately secured and compliant payment system.

D. Technical Information

When you use our website or application, we or our service providers may collect technical information such as:

• Device type.
• Browser type.
• IP address.
• Operating system.
• Application usage information.
• Error reports and diagnostic data.

E. Location Information

We may collect your delivery location or address to facilitate order fulfilment.

Precise device location will only be accessed where the relevant feature requires it and you have granted the necessary permission.

3. How We Use Your Information

Food Baskket may use your personal information to:

1. Create and manage your customer account.
2. Process and confirm orders.
3. Arrange delivery of purchased products.
4. Contact you regarding orders, payments, or delivery updates.
5. Respond to enquiries, complaints, and customer support requests.
6. Process refunds, returns, and order cancellations where applicable.
7. Improve our website, application, products, and services.
8. Detect and prevent fraudulent transactions and unauthorised activities.
9. Send promotional messages, discounts, and special offers where permitted by law and subject to your preferences.
10. Comply with applicable legal and regulatory obligations.

4. Legal Basis for Processing

Where required by applicable data protection law, we process personal information on one or more of the following grounds:

• Your consent.
• The need to perform a contract with you, such as fulfilling an order.
• Compliance with legal obligations.
• Our legitimate business interests, where these do not override your rights.
• Other lawful grounds recognised by applicable law.

5. Sharing of Personal Information

Food Baskket does not sell customers' personal information to third parties.

However, we may share relevant information with trusted third parties where necessary to provide our services, including:

• Delivery personnel and logistics providers: To deliver your orders.
• Payment service providers: To process and verify payments.
• Technology and hosting providers: To operate and maintain our website and application.
• Customer communication providers: To send order confirmations and service notifications.
• Professional advisers: Where reasonably necessary for business, legal, or compliance purposes.
• Government and regulatory authorities: Where disclosure is required by law or a lawful order.

We expect relevant service providers to protect personal information and use it only for authorised purposes.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.

These measures may include access controls, secure hosting, encryption where appropriate, and restrictions on employee access.

However, no internet-based platform or electronic storage system can be guaranteed to be completely secure.

In the event of a personal data breach, we will take appropriate steps in accordance with applicable legal requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order management, customer service, dispute resolution, record-keeping, and compliance with legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal retention requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Understand how visitors use our website.
• Improve security and performance.
• Measure advertising effectiveness, where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request restriction of processing in applicable circumstances.
• Request a copy of your information in a portable format where legally applicable.
• Opt out of promotional communications.
• Lodge a complaint with the appropriate data protection authority.

To exercise your rights, please contact us using the details provided in this policy.

We may need to verify your identity before responding to certain requests.

10. Marketing Communications

Food Baskket may send you information about new products, special offers, promotions, and other business updates where permitted by law.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.

Even if you opt out of marketing messages, we may still send essential communications concerning your account, orders, payments, or deliveries.

11. Children's Privacy

Our services are intended for individuals who can lawfully use the platform and make purchases under applicable law.

We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorisation is required but has not been obtained.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

12. Third-Party Services

Our website or application may contain links to or integrations with third-party services, including payment providers and social media platforms.

Those services may have their own privacy policies and practices. Food Baskket is not responsible for the privacy practices of independent third-party services.

We encourage customers to review the privacy policies of those services when using them.

13. International Data Transfers

Some of our service providers may store or process information outside Nigeria.

Where personal information is transferred across borders, Food Baskket will take appropriate steps to ensure that the transfer complies with applicable data protection laws and that suitable safeguards are in place where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal obligations, or services.

Any revised version will be published on our website or made available through our application, together with an updated revision date.

Where required by law, we will notify affected customers or obtain consent before implementing material changes.

15. Contact Information

If you have questions, complaints, or requests concerning this Privacy Policy or your personal information, please contact us:

Business Name: Food Baskket Limited

Address: 26A Aba Road, Port Harcourt, Rivers State, Nigeria

Telephone: 08154524828

Website: www.foodbaskket.com

Email: foodbaskketltd@gmail.com

We will review and respond to privacy-related enquiries within the timeframe required by applicable law.

Food Baskket Limited

Fresh Groceries Delivered To Your Doorstep.