FOOD BASKKET LIMITED

TERMS OF SERVICE

Effective Date: 11 October 2026

1. INTRODUCTION

Welcome to Food Baskket Limited ("Food Baskket," "we," "our," or "us").

Food Baskket Limited operates an online grocery shopping and delivery service that enables customers to purchase fresh farm produce, meat, seafood, grains, cereals, beverages, and other food essentials through our website and mobile application.

These Terms of Service govern your access to and use of our website, mobile application, and related services.

By accessing our platform, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our services.

2. ABOUT FOOD BASKKET

Registered Business Name: Food Baskket Limited

RC Number: 9291560

Business Address: 26A Aba Road, Port Harcourt, Rivers State, Nigeria

Telephone: 08154524828

Email: foodbaskketltd@gmail.com

Website: www.foodbaskket.com

Food Baskket provides a convenient platform for customers to purchase groceries and food products for delivery to their specified addresses.

Unless expressly stated otherwise, Food Baskket sells food products and groceries rather than prepared restaurant meals.

3. ELIGIBILITY TO USE OUR SERVICES

By using our platform, you confirm that:

1. You are legally capable of entering into a binding agreement under applicable law.
2. You will provide accurate and complete information when registering or placing an order.
3. You will use our services for lawful purposes.
4. You will not use the platform to engage in fraudulent, deceptive, or unauthorised activities.

Where a user is below the age required to independently enter into a contract, use of the platform must be appropriately supervised or authorised in accordance with applicable law.

4. CUSTOMER ACCOUNTS

Customers may be required to create an account to access certain features of our platform.

You are responsible for:

• Providing accurate registration information.
• Keeping your login credentials confidential.
• Maintaining the security of your account.
• Informing us promptly if you suspect unauthorised access.
• Ensuring that orders placed through your account are authorised.

Food Baskket reserves the right to restrict, suspend, or terminate accounts involved in fraud, abuse, unlawful activities, or violations of these Terms, subject to applicable law.

5. PRODUCTS AND AVAILABILITY

Food Baskket offers a range of food products, including:

• Fresh fruits and vegetables.
• Beef, goat meat, pork, and other meat products.
• Poultry products.
• Fish and seafood.
• Rice, beans, grains, and legumes.
• Cereals, oats, and breakfast products.
• Milk, beverages, and other packaged food items.
• Other grocery essentials listed on our platform.

Product availability may change depending on supplier availability, seasonality, stock levels, and other operational factors.

We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, and other details are accurate. However, minor variations may occur, particularly with fresh agricultural products.

Where a product is unavailable after an order is placed, we may contact you to arrange an appropriate resolution, such as a refund or an alternative product with your agreement.

We will not knowingly substitute a product without obtaining your agreement where the substitution requires customer approval.

6. PRICES AND PRODUCT INFORMATION

All product prices will be displayed on the platform before an order is confirmed.

Prices may change from time to time due to supplier costs, market conditions, promotions, or other business considerations.

The applicable product price will ordinarily be the price displayed when you place your order, subject to correction of genuine pricing errors and applicable law.

Delivery charges, applicable fees, and other additional costs will be communicated before you complete your purchase.

If a material pricing error is discovered after an order has been submitted, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order. Any refund due will be handled in accordance with applicable law and our refund policy.

7. PLACING AND CONFIRMING ORDERS

Customers may place orders through our website or mobile application.

When placing an order, you must provide accurate information, including:

• Your name and contact details.
• The products and quantities required.
• Your delivery address.
• Any relevant delivery instructions.
• The selected payment method.

Submitting an order constitutes a purchase request. An automated order acknowledgement does not necessarily mean that the order has been accepted or that every item is available.

An order will be accepted when Food Baskket confirms it through the platform or another authorised communication channel.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases of stock unavailability, suspected fraud, delivery restrictions, or genuine pricing errors.

If payment has already been collected for an order that we cancel, we will arrange any refund due in accordance with applicable law and our refund policy.

8. PAYMENT TERMS

Customers must pay the applicable order amount using the payment methods made available on the platform.

These may include bank transfers, debit or credit cards, electronic payment services, or payment on delivery, where offered.

Payment must be completed according to the instructions provided during checkout.

Where electronic payment providers are used, their services may be subject to separate terms and conditions.

Customers must not use stolen payment details, fraudulent transfers, or other unauthorised payment methods.

Where a payment is deducted but the order is not confirmed, customers should contact our support team with the relevant transaction reference.

Refund processing times may depend on the payment provider or financial institution.

9. DELIVERY POLICY

Food Baskket will make reasonable efforts to deliver accepted orders within the estimated delivery period communicated to customers.

Delivery times may be affected by:

• Traffic and road conditions.
• Weather conditions.
• Product availability.
• Operational delays.
• Security restrictions.
• Incorrect or incomplete delivery information.
• Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery addresses and reachable telephone numbers.

Customers should ensure that someone authorised to receive the order is available at the specified delivery location.

If delivery cannot be completed because the customer provided incorrect details, is unavailable, or cannot be reached after reasonable attempts, additional delivery arrangements or charges may apply where disclosed and permitted by law.

Nothing in these Terms excludes any delivery-related rights available to customers under applicable law.

10. FOOD QUALITY, SAFETY, AND HANDLING

Food Baskket is committed to providing food products that meet applicable quality and food safety requirements.

We take reasonable measures to source, store, package, and deliver products appropriately, including fresh and frozen food items.

Customers should:

• Inspect delivered products promptly.
• Store refrigerated and frozen products under appropriate conditions.
• Follow any storage and preparation instructions supplied with products.
• Observe product expiry dates and use-by dates where applicable.
• Contact us promptly if an item appears damaged, spoiled, contaminated, or incorrectly supplied.

Customers should not consume products they reasonably suspect are unsafe.

Where a food safety concern arises, customers should stop using the affected product and contact us as soon as possible.

Nothing in these Terms limits our obligations under applicable food safety or consumer protection laws.

11. RETURNS, REFUNDS, AND ORDER CANCELLATIONS

We understand that customers may occasionally experience problems with an order.

Customers should contact Food Baskket promptly if:

• An incorrect item is delivered.
• An item is missing.
• A product arrives damaged.
• A product appears spoiled or unsafe.
• A payment is made but the order is not fulfilled.
• Another material problem occurs with an order.

We may request photographs, order details, receipts, or other reasonable information to investigate a complaint.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement, refund, correction of the order, or another suitable remedy.

Because fresh and perishable products require special handling, return arrangements may differ from those for non-perishable packaged products. However, perishable status does not automatically remove any statutory consumer rights.

Order cancellations must be requested through the available support channels. Whether an order can be cancelled may depend on its preparation, dispatch, delivery status, and applicable law.

Full details should be set out in a separate Refund and Cancellation Policy.

12. PROMOTIONS, DISCOUNTS, AND SPECIAL OFFERS

Food Baskket may offer promotions, discounts, loyalty benefits, or special sales from time to time.

Unless otherwise stated, promotional offers:

• Apply only during the specified promotional period.
• May be subject to minimum purchase requirements.
• May be limited to selected products or customers.
• Cannot be exchanged for cash unless expressly stated.
• May not be combined with other offers unless permitted by the promotion.

Promotion terms will be communicated where applicable.

We may withdraw or amend a promotion where reasonably necessary, subject to applicable law and any rights already acquired by customers.

13. CUSTOMER CONDUCT

Customers must not:

1. Use the platform for fraudulent or unlawful purposes.
2. Provide knowingly false information.
3. Attempt to gain unauthorised access to our systems.
4. Interfere with the operation or security of our platform.
5. Use automated tools to disrupt or abuse our services.
6. Harass, threaten, or abuse our staff or delivery personnel.
7. Engage in conduct that infringes the rights of Food Baskket or other users.

We may take appropriate action against violations, including restricting access, cancelling affected orders, or reporting suspected unlawful activity to the relevant authorities where appropriate.

14. INTELLECTUAL PROPERTY

All intellectual property rights in the Food Baskket name, logo, website design, application interface, original content, graphics, and other proprietary materials belong to Food Baskket Limited or the relevant rights holders.

You may use our platform for personal shopping and other authorised purposes.

You must not reproduce, distribute, modify, commercially exploit, or misuse our intellectual property without prior written permission, except where permitted by law.

15. PRIVACY AND PERSONAL INFORMATION

Food Baskket collects and processes personal information in connection with account management, order processing, payment verification, delivery, customer support, and other legitimate business activities.

We take reasonable measures to protect customer information and handle it in accordance with applicable data protection laws.

Our Privacy Policy explains what information we collect, how we use it, when we share it, and how customers can exercise their privacy rights.

By using our platform, you acknowledge that your personal information will be processed as described in our Privacy Policy and in accordance with applicable law.

16. THIRD-PARTY SERVICES

Our platform may rely on third-party providers for payment processing, hosting, communications, maps, analytics, or delivery services.

Such providers may operate under separate terms and privacy policies.

Food Baskket will take reasonable steps to select and manage relevant service providers appropriately. However, we are not responsible for independent services to the extent that an issue falls outside our control, subject to any liability that cannot lawfully be excluded.

17. LIMITATION OF LIABILITY

Food Baskket will exercise reasonable care in providing its services.

To the extent permitted by applicable law, Food Baskket will not be liable for losses arising solely from circumstances beyond our reasonable control, including certain third-party service interruptions, network failures, severe weather, or transport disruptions.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including applicable obligations concerning defective or unsafe products, fraud, or other non-excludable liability.

Where liability may lawfully be limited, any limitation will be applied only to the extent permitted by applicable law.

18. FORCE MAJEURE

Food Baskket will not be considered in breach of these Terms to the extent that performance is prevented or materially delayed by events beyond our reasonable control.

Such events may include natural disasters, flooding, fire, epidemics, civil unrest, government restrictions, major transport disruptions, or widespread utility or communications failures.

We will take reasonable steps to minimise disruption and resume normal services when practicable.

19. SUSPENSION OR TERMINATION OF SERVICES

We may suspend, restrict, or discontinue some or all of our services where reasonably necessary for maintenance, security, operational changes, legal compliance, or other legitimate business reasons.

Where practicable, we will provide reasonable notice of significant service interruptions.

Termination or suspension will not remove any payment, refund, or other obligation that arose before the relevant suspension or termination.

20. CHANGES TO THESE TERMS

We may revise these Terms of Service from time to time.

Updated terms will be published on our website or made available through our mobile application, together with the revised effective date.

Where required by law, we will provide notice or obtain consent before changes take effect.

Your continued use of the platform after an update takes effect will be subject to the revised terms, to the extent permitted by law.

21. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Service are governed by the laws of the Federal Republic of Nigeria.

If a dispute arises, we encourage customers to contact Food Baskket first so that we can attempt to resolve the matter promptly and fairly.

Where an informal resolution is unsuccessful, the dispute may be referred to a court or other competent dispute resolution body with appropriate jurisdiction under applicable law.

Nothing in this section prevents a customer from exercising a statutory right or pursuing a remedy available under Nigerian law.

22. CONTACT US

For questions, complaints, order issues, or other enquiries relating to these Terms of Service, please contact us:

Food Baskket Limited

RC Number: 9291560

Address: 26A Aba Road, Port Harcourt, Rivers State, Nigeria

Telephone: 08154524828

Email: foodbaskketltd@gmail.com

Website: www.foodbaskket.com

We will make reasonable efforts to respond to customer enquiries promptly.

FOOD BASKKET LIMITED

1. Fresh Groceries Delivered To Your Doorstep.